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Privacy Policy

At Choco Island, we are committed to protecting the privacy and security of our customers' personal information. This policy outlines how we collect, use, and safeguard your data.

Information We Collect

When you visit our website or make a purchase, we may collect certain information about you, including:

  • Personal identification information (such as your name, email address, and phone number) provided voluntarily during registration or checkout.
  • Payment and billing information necessary to process your orders, including payment details which are securely handled by our trusted third-party payment processor, PayHere.
  • Delivery address and shipping details required to fulfill your orders.
  • Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

  • To process and fulfill your orders, including arranging shipping and delivery.
  • To communicate with you regarding your purchases, provide customer support, and respond to inquiries.
  • To personalize your shopping experience and present relevant product recommendations.
  • To improve our website, products, and services based on your feedback and browsing patterns.
  • To detect and prevent fraud, unauthorized activities, and misuse of our website.
  • To send you promotional communications, where you have opted in to receive them.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments (e.g., PayHere), and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or court orders.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment transactions are processed through PayHere, a PCI-DSS compliant payment gateway. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website, such as keeping items in your shopping cart.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to applicable legal obligations.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Continued use of our website after changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us.

support@chocoisland.lk
708/ 6 C, Meepitiya, Kegalle, Sri Lanka

Last updated: March 2026

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