Terms & Conditions

1. Use of the Website

• You must be at least 18 years old to use our website or make purchases.
• You are responsible for maintaining the confidentiality of your account information, including your username and password.
• You agree to provide accurate and current information during the registration and checkout process.
• You may not use our website for any unlawful or unauthorized purposes, including but not limited to fraud, harassment, or infringement of intellectual property rights.
• We reserve the right to terminate accounts found in violation of these terms.

2. Product Information and Pricing

• We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
• Product images are for illustrative purposes only. Actual packaging and presentation may vary slightly depending on the supplier or seasonal variation.
• Prices are displayed in Sri Lankan Rupees (LKR) and are subject to change without notice.
• Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

3. Orders and Payments

• By placing an order on our website, you are making an offer to purchase the selected products.
• We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.
• You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
• Payments are processed securely through PayHere, our trusted third-party payment gateway. We do not store or have access to your full payment card details.
• All transactions are subject to the terms and conditions of PayHere and your respective bank or payment provider.

4. Shipping and Delivery

• We will make reasonable efforts to ensure timely shipping and delivery of your orders.
• Estimated delivery times are provided during checkout and may vary based on your location, courier availability, and other factors beyond our control.
• Choco Island is not responsible for delays caused by courier companies, customs, or force majeure events.
• Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

5. Returns and Refunds

Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to our Refund Policy for full details.

6. Intellectual Property

• All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Choco Island or its licensors.
• You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
• Unauthorized use of our intellectual property may result in legal action.

7. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand our practices.

8. Limitation of Liability

• In no event shall Choco Island, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
• We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.
• Our total liability in connection with any order shall not exceed the total amount paid for that specific order.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

10. Amendments

We reserve the right to modify, update, or amend these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of our website following any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions regarding these Terms and Conditions, please feel free to contact us.